Recruiting experienced Knowledge Managers for the U.S. Army Fires Center of Excellence (FCoE) came with its own set of challenges – tight deadlines, security clearance and a niche certification requirement. When an Economically Disadvantaged and Woman Owned Small Business was tasked with filling these roles in Fort Sill, Oklahoma, they turned to iQuasar. In this case study, we explain how our customized solutions effectively addressed the associated challenges and ensured mission readiness and seamless operational continuity at FCoE.
The Client
The Client, an Economically Disadvantaged and Woman Owned Small Business (EDWOSB/WOSB) based in Maryland, provides professional support services to government agencies. Specializing in Industrial & Enterprise Systems Modernization, FIAR, Industrial Facility Transformation, and Program & Project Management, they also offer Enterprise Support, Consulting, and Advanced Analytics.
They have supported federal and intelligence agencies through contract vehicles including DLA PSS, GSA STARS III, JETS 2.0, OASIS SB Pool 1, F-35 JPO EPCS, OASIS+, GSA MAS, and SeaPort NxG.
The Problem/Opportunity
The Client faced challenges filling multiple Knowledge Manager positions in Fort Sill, OK due to the following requirements and constraints:
Position Requirements:
- 15+ years of experience supporting air defense
- Certified Knowledge Manager (CKM) certification (mandatory)
- Secret security clearance
Challenges:
- Limited local candidate pool in Fort Sill, OK
- Low market salary, making relocation unattractive
- Lack of candidate responsiveness to calls and emails
- Immediate hiring need, adding urgency to the recruitment process
The iQuasar Solution
iQuasar’s dedicated recruitment team took a thorough and strategic approach to filling the Knowledge Manager positions.
Our Approach:
- Conducted an in-depth analysis of the client’s requirements and market conditions.
- Leveraged licensed job sites, internal databases, AI, and sourcing tools to identify qualified candidates.
- Discovered that Air Defense Artillery veterans, Fire Officers, and Instructors were the best fit due to their relevant experience and skills.
Execution & Results:
- Launched a targeted outreach campaign to engage the identified candidate pool.
- Utilized referrals and direct engagement strategies to improve candidate responsiveness.
- Successfully secured multiple offers and placements, meeting the client’s urgent hiring needs at FCoE.
How our solution created value for the Client.
iQuasar’s dedicated team successfully filled the long-vacant Knowledge Manager positions, resolving a critical staffing gap that had significantly impacted productivity at the performance location. We secured seven placements with all candidates approved and onboarded. Our team consistently filled various other positions on different contracts, helping the client expand their business. Over time, the client not only became a trusted customer but also a strategic partner, relying on iQuasar for all recruitment-related efforts. This success highlights the ongoing value we bring to our clients through our expertise and commitment.
